At Dovaan Homestay, we strive to provide our guests with a pleasant experience. However, we understand that plans can change. Please review our cancellation and refund policy below:
1. Cancellation Requests
- Guests must initiate any cancellation requests within 7 days of their booking date.
- Cancellation requests can be submitted through the support section of our website.
2. Refund Eligibility
- Cancellations made more than 7 days prior to the check-in date will receive a full refund.
- Cancellations made 3-7 days prior will incur a 50% cancellation fee.
- No refunds for cancellations made within 3 days of the check-in date.
- All refund requests will be reviewed to ensure they are genuine. If approved, the refund will be processed within 6-7 business days from the date of the cancellation request.
3. Processing Time
- Once a refund is approved, please allow up to 3-4 business days for the amount to be reflected in your bank account.
4. Non-Refundable Situations
- Please note that no refunds will be issued for cancellations made within 3 days of the check-in date.
- Additional services or fees that are non-refundable will be specified at the time of booking.
5. Modifications to Bookings
- Guests wishing to modify their booking dates or accommodations must also submit their request through the support section. Modifications are subject to availability.
6. Contact Information
For any inquiries regarding cancellations or refunds, please contact us at:
Phone: +91 8918104779
Email: dovaanhomestay@gmail.com